WHY BOOK WITH US?

  • Best Prices Guaranteed

 

  • Easy & secured payment

 

  • No hidden fee

 

  • Fast response & Support

 

  • Personal & customized

 

  • Profestional travel consultants

 

  • Fully-licensed tour operator

PARADISE LUXURY CRUISE

CANCELLATION BY CUSTOMER

  • More than 15 days prior to check-in: 10% of total rates

  • From 14 to 3 days prior to check-in: 50% of total rates

  • Less than 72 hours prior to check-in: 100% of total rates

  • No-Show: 100% of total rates.

 

CANCELLATION POLICY DUE TO THE BAD WEATHER

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

  • Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund (Not included the banking fee)

  • During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.

  • The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.

  • The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

 

CHILDREN PRICE & EXTRA BED

  • VND 550,000 is a surcharge if an extra bed is required for FOC child in 2 days/1 night.

  • VND 770,000 is a surcharge if an extra bed is required for FOC child in 3 days/2 nights

  • Only 01 child under 12 years old is allowed to share cabin with parents with surcharged for child rate.

  • FOC baby cot for infant (subject to availability).

  • FOC 1 child under 5 years old per booking for half day and full day SIC day cruise including meal onboard.

  • Discount 50% for half day cruise, full day cruise and meal onboard for child 5 – 11 years old.

 
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CONTACT US

Office: No 116, Lane 76/32 An Duong str., Yen Phu, Tay Ho, Hanoi, Vietnam

Tel: +84 437 1 85 750

Mobile: +84 912 490 302

Email: inquiry@customvietnamtravel.com

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