WHY BOOK WITH US?

  • Best Prices Guaranteed

 

  • Easy & secured payment

 

  • No hidden fee

 

  • Fast response & Support

 

  • Personal & customized

 

  • Profestional travel consultants

 

  • Fully-licensed tour operator

PARADISE ELEGANCE CRUISE

CANCELLATION BY CUSTOMER

  • More than 30 days: 25 % of total price

  • From 30 to 21 days: 50 % of total price

  • From 20 to 10 days:75 % of total price

  • Less than 10 days or no show :100% of total price

 

CANCELLATION POLICY DUE TO THE BAD WEATHER

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

  • Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.

  • During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.

  • The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.

  • The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

 

CHILDREN PRICE & EXTRA BED

  • FOC 1 child under 5 years old per booking for half day and full day SIC day cruise including meal onboard

  • FOC baby cot for infant (subject to availability)

  • Discount 50% for half day cruise, full day cruise and meal on-board for child 5 – 12 years old.

  • Only 01 child under 12 years old are allowed to share cabin with parents. 

  • VND 805,000 is a surcharge if an extra bed is required for FOC child in 3 days/2 nights.

  • VND 575,000 is a surcharge if an extra bed is required for FOC child in 2 days/1 night

 

CONTACT US

Office: No 116, Lane 76/32 An Duong str., Yen Phu, Tay Ho, Hanoi, Vietnam

Tel: +84 437 1 85 750

Mobile: +84 912 490 302

Email: inquiry@customvietnamtravel.com

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