WHY BOOK WITH US?

  • Best Prices Guaranteed

 

  • Easy & secured payment

 

  • No hidden fee

 

  • Fast response & Support

 

  • Personal & customized

 

  • Profestional travel consultants

 

  • Fully-licensed tour operator

ORCHID CRUISE

CANCELLATION BY CUSTOMER

  • More than 15 days prior to check-in: 10% of total rates

  • From 14 to 2 days prior to check-in: 50% of total rates

  • Less than 48 hours prior to check-in: 100% of total rates

  • No-Show: 100% of total rates

 

CANCELLATION POLICY DUE TO THE BAD WEATHER

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

  • Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.

  • During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.

  • The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.

  • The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

 

CHILDREN PRICE & EXTRA BED

  • The rate for children applicable for one child sharing a twin or double cabin with two adults on mattress.

  • Children from 05 - 12: Stay with parent 75% adult rate.

  • Children under 05: Stay with parent FOC

  • Only one (01) child under 4 years old sharing room with two (02) adults is allowed for FOC per cabin

 

CONTACT US

Office: No 116, Lane 76/32 An Duong str., Yen Phu, Tay Ho, Hanoi, Vietnam

Tel: +84 437 1 85 750

Mobile: +84 912 490 302

Email: inquiry@customvietnamtravel.com

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