WHY BOOK WITH US?

  • Best Prices Guaranteed

 

  • Easy & secured payment

 

  • No hidden fee

 

  • Fast response & Support

 

  • Personal & customized

 

  • Profestional travel consultants

 

  • Fully-licensed tour operator

BHAYA CRUISE

CANCELLATION BY CUSTOMER

  • More than 15 days prior to check-in: 10% of total rates

  • From 14 to 4 days prior to check-in: 50% of total rates

  • Less than 4 hours prior to check-in: 100% of total rates

  • No-Show: 100% of total rates

 

CANCELLATION POLICY DUE TO THE BAD WEATHER

If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:

  • Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.

  • During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.

  • The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.

  • The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

 

CHILDREN PRICE & EXTRA BED

  • Free of charge for child below the age of 6 years old traveling with parents limiting to one child traveling with two adults. Extra child below 6 is charged at US$ 20/ child. Part A can not guarantee the availability of a cot.

  • Child from 6 to 12 years old sharing cabin with two adults on mattress limiting to one child per cabin only.

  • Two children below 12 sharing a private cabin are charged at 75% of full cabin rate

  • Child from the age of 13 must solely occupy a cabin and pay full cabin ra

 

CONTACT US

Office: No 116, Lane 76/32 An Duong str., Yen Phu, Tay Ho, Hanoi, Vietnam

Tel: +84 437 1 85 750

Mobile: +84 912 490 302

Email: inquiry@customvietnamtravel.com

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